TERMS AND CONDITIONS OF SALE

Terms and Conditions

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All rights reserved

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1. Use

 

These General Terms and Conditions of Sale, detailed below, exclusively govern the contractual relationship between the customer using the LAYA website.
No part of this website may be reproduced in any form or by any means, electronic, mechanical or other, including photocopying, printing or screen captures, without the express written permission of LAYA. For this purpose, you may request the necessary permission by contacting LAYA.

However, users of this website are allowed to copy part or all of the information contained herein to their computer, provided that such copying is for private use only and not for commercial purposes and does not remove or modify in any way the references to LAYA’s rights and associated entities relating to the content.

The general terms and conditions of sale are the only ones applicable and replace all other conditions, except by prior written agreement. LAYA may occasionally modify certain points of its general conditions, therefore it is advisable for all users to review these conditions whenever they visit the LAYA website. The customer is considered to have automatically accepted the general terms and conditions of sale of the LAYA website whenever an order is validated by our competent services.

Whenever the customer accesses or registers on the LAYA website, they must agree to comply with the General Terms and Conditions, as well as the rules of use.

 

2. Ordering on the website

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To place an order on the LAYA website, the customer does not need to be registered, but must always fill in their name, email and delivery details when placing an order. By registering on our website, these steps will be avoided. You can purchase products online, available every day of the week, Monday to Sunday, 24 hours a day, via the website.

Whenever the customer makes a purchase on the website, they will receive an order confirmation by email.

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3. Product information

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The products presented on the website, their prices, as well as their technical characteristics may be changed at any time without prior notice. For personalised products, LAYA will send customers a mock-up for approval after completion of the order and submission of the respective file.

 

4. Price

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The sales prices indicated on the website are in Euros (€) and include VAT at the legal rate in force. Delivery charges are borne by the customer, unless otherwise stated, and are charged at the end of the order, after calculation based on weight, volume and geographical destination.
LAYA reserves the right to modify prices at any time; however, whenever the customer places an order, the prices in force at the time of purchase will apply.

 

5. Availability

 

LAYA respects the deadlines of all orders provided there is stock availability, and is not responsible for delays caused by transport companies or other external factors that may cause delays in orders.
If any item is not available, LAYA will contact the customer to inform them of the unavailability and arrange a new delivery time or provide an alternative product.

 

6. Delivery methods

 

All products are sent to the address registered at the time of order and payment. LAYA is not responsible for any errors in the address provided by the customer in the order form or for any extra costs arising from this.

Products purchased on the website are delivered within mainland Portugal and islands via CTT, CTT Express, TNT, or other carriers contracted by Laya, within a maximum period of 6 working days.

Deliveries will only take place on working days at the indicated address. If no one is present at the address, the carrier will usually leave a notice for collection.
After this period, the goods return to LAYA’s address, and the customer is responsible for all re-shipping costs.

 

7. Payment

 

The LAYA website accepts the following payment methods:
– MBWay;
– PayPal
– Credit Card
– Bank transfer exclusively to IBAN (…)

Multibanco and MBWay payments are processed through the company Eu Pago, Lda., an institution supervised and registered with the Bank of Portugal under number 8709. Credit card payments are processed through Stripe Payments Europe Limited.

LAYA as well as the LAYA website are not responsible for any misuse or any damage that may occur from the use of the customer’s credit card. All orders will be processed after confirmation of available funds in our account.

 

Responsibility

 

This website does not include features that may harm the system you are using to access it.

Any responsibility for the consequences of accessing this website lies exclusively with the user.

If your system breaks down in any way as a result of accessing or having accessed this website, the costs related to its repair, as well as all other costs related to any incidents arising in any way from this website, are entirely your responsibility.

The website has appropriate security levels, however LAYA shall not be responsible for any damage suffered by the user and/or third parties due to delays, interruptions, errors or suspensions of communication arising from factors beyond its control, including network failures, software, computer systems, viruses or downloads of infected files.

LAYA shall not be responsible for any losses or damages caused by abusive use of the service not directly attributable to intent or gross negligence.

LAYA manages this website with the aim of improving public access to information about its services. LAYA aims to keep this information updated and accurate and will correct any errors reported. LAYA is not responsible for accuracy, quality, safety, legality or legitimacy of content provided by third parties.

 

Information collection

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LAYA may request personal information through forms containing personal data. This is entirely voluntary and may include name, email address, telephone contact, etc. The personal data collected is processed automatically and is used solely to provide a better service to the user.

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Links – hyperlinks

 

The inclusion of hyperlinks (“links”) on this website should not be interpreted as an offer by LAYA of content or services available on external sites, nor as a guarantee of their quality or accuracy. By accessing this website, the user acknowledges that LAYA has no control over third-party content, and use of such information is at the user’s own responsibility.

Information updates and networks

All information on this website may be modified without prior notice at any time if legal changes occur or if it is in the interest of LAYA or its associated entities to ensure service quality and efficiency.
LAYA is not responsible for internet failures outside its control. Service interruptions may occur due to maintenance, conservation or other changes in the IT network.

 

Applicable law

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This website is governed by Portuguese law. In the event of dispute, there is express waiver of any jurisdiction other than the District of Lisbon.

Product damage

When receiving the package, check its condition. If the packaging appears damaged or in poor condition, follow these steps:

1. Make a written complaint to the carrier at the time of delivery.

2. Take a photograph of the packaging and its condition.

3. Contact us so we can indicate the next steps.

4. Do not throw away boxes or packaging materials.

5. Upon receipt and verification at our facilities, 100% of the amount paid will be refunded. We are not directly responsible for loss, theft or damage during delivery.

If you have any questions, please contact us.

Excluded from warranty:

• Damage caused by incorrect or abusive use of the product.
• Damage due to normal wear and tear, assembly or incorrect handling.
• Products clearly manipulated by the customer or external parties.
• Damage caused by friction.
• Damage caused by natural disasters, accidents, terrorism, malicious damage, fire or force majeure (wind, storms, hail, snow, heavy rain, etc.).

For any further clarification please contact us.

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Returns

 

We may all change our mind after a purchase.

In accordance with legal regulations, LAYA allows returns within 14 days after receiving the order without needing to state a reason, provided the product is in perfect condition and in its original packaging. If damaged, it may be placed in another box (at customer cost).

The product must be sent by registered post to the address provided by our commercial team. We do not charge return shipping costs.

Once sent, please email apoio@laya.pt with the tracking number and order number.

LAYA will accept the return and refund the full value of the goods and shipping costs, or proceed with an exchange without additional cost, except for shipping of replacement items and any price differences.

 

Contacts

 

LAYA is a registered domain owned by Diogo Duarte de Almeida.
Telephone contact – 933 281 550
Website: www.laya.pt
Emails: apoio@laya.pt